Missed-call recovery for small business
The jobs you lose happen after 5 p.m.
Your best customers call when something breaks — at night, on a Sunday, from a parking lot. Dispatica turns on the text-back and the review follow-up first — no new website required. If you want the full site later, it plugs into the same system.
Fifteen minutes on your missed calls and your reviews. We start there — a website only comes up if and when you want one.
Demo
Most small businesses aren't short on leads. They're short on answers.
A missed call is rarely a lost call — it's a call that gets answered by whoever picks up second. Here's one ordinary Tuesday evening.
- 5:41pCrew clocks out. Office phone rolls to voicemail.
- 6:12pMissed call — no‑heat call, Elm St.No message left.
- 7:03pWebsite form submitted at 7:03.Nobody sees it until Thursday.
- 8:26pMissed call — repeat customer, needs a Saturday slot.
- 8:31pSame caller reaches a competitor who picked up.Job booked there.
- 9:14pInstagram DM: "do you service Northgate?"Unread.
- 7:58aVoicemail light blinking.Two callbacks go unanswered.
Run your own numbers
See it work
This is what happens the moment a call is missed — and the moment a job gets marked done.
Two real triggers, two automatic texts. No AI conversation, no new number to learn — just the two things Tier 1 actually does. Press either button.
What's actually firing
Missed call → the moment a call to their forwarded line goes unanswered, an automatic text goes out — no app to open, no button to press. It knows the business name and can point back to a number or a link, whatever's set up.
Job marked done → one click on staff's end (a pipeline stage, a status change) fires an automatic review request by text, pointed straight at their Google listing. No spreadsheet of "who do we still need to ask."
Both run on the number and the workflow from Tier 1 — nothing here depends on a new website, a new booking system, or a new way of getting paid.
Every word in these texts is editable — the wording, the tone, the timing, and whether a link is included at all are decided around your business, not fixed like a template. The missed-call reply below shows one version with a link to book a time; yours could be that, a plain reply asking them to call back, or anything in between.
Not a single text — a branching system
Every situation gets its own message, automatically.
A call at 2 p.m. on a Tuesday isn't the same situation as a third missed call at 11 p.m. The workflow checks the time of day and how many times you've already missed that caller, then sends the message built for that exact case — not one generic reply for everything.
Simplified example of the branching logic — your exact triggers, hours, and wording are set when we build yours.
"Hi, sorry we missed your call! This is Ridgeline Heating & Air — what's going on, and is now a good time for a callback?"
"Hey again — looks like we've missed you twice today. Here's a direct link to grab a time, or reply URGENT if it can't wait: [link]"
"Thanks for calling Ridgeline Heating & Air — we're closed for the night. If it's urgent reply EMERGENCY, otherwise we'll call you first thing tomorrow."
"Sorry to keep missing you tonight — if this is a no-heat or no-AC emergency, reply EMERGENCY and it'll page our on-call tech."
Three tiers, in order
Fix the leak first. Add the rest only if you want it.
Tier 1 stops the bleeding — nothing about how you currently run the business has to change. Tier 2 is the full website, once you're ready for it. Tier 3 is optional upgrades you layer on whenever it makes sense.
Missed-Call Text-Back & Reviews TIER 1
For any business that misses calls and could use more reviews — website or not.
Your existing number stays exactly as it is. When a call goes unanswered, an automatic text goes out right away. After a completed job, an automatic review request goes out too. Your current booking process and however you get paid stay untouched — this runs alongside them, not instead of them.
Full Website TIER 2
For businesses ready to make the front door match the follow-up.
A modern site — home, services, about, contact, and whatever you sell from. Mobile-first, wired into your Google Business Profile, hosting and SSL handled. It plugs into the same text-back and review system from Tier 1, so it's one connected setup, not a second thing to manage.
Tier 3 is a menu, not a package — add one when it solves a real problem you're actually having. Prices are quoted against your numbers on the call, because a $900-a-month AI receptionist is worth nothing to a business with no phone problem.
How it goes
Three moves, in this order, every time.
Diagnose
Fifteen minutes, mostly you talking. How many calls you miss, what a job's worth, what your reviews look like — before anyone mentions a website.
Build
Text-back and review requests go on first, running alongside whatever you already use. A full site comes later, only if you want one.
Tend
Someone watches the uptime, tunes the agent on real conversations, and reports what it returned. Systems drift; ours get maintained.
Start at the bottom rung
Let's find out what your phone is costing you.
Call, email, or book fifteen minutes directly — whatever's easiest. No form to fill out, no drip sequence, no pitch deck.
Local to Denton and North Dallas — not an offshore team.
6907 La Cosa Dr Apt 2073, Dallas, TX 75248
